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Frequently Asked Questions

  • What is the return policy?
    a.  -You have 15 days after receiving your product, must be in original form and unused. You also need to screenshot your receipt and proof of purchase/payment. 

  • What are the shipping options?
    a. -We offer Free Standard shipping on all orders. We also offer expedited orders for USA customers 3-9 business Days and Canada 5-10 business days. Standard epacket shipping is from 12-26 days. 

  • What are the international taxes, duties, etc. that I have to pay?
    a. -Buyers are responsible for any other taxes and custom duties if they apply with your country. Please see your local pricing. 

  • When will I receive my order?
      a. -Order processing takes between 1-3 days then 12-26 days to arrive unless you chose expedited shipping at checkout. 

  • What do I do if I never received my order?
      a. -If this happens,please stay calm, take a deep breath and contact us by email to support@ledmaskofficial.com and we will get this sorted out right away! Please allow a few hours to respond, you will be replied soon after.

  • I want to purchase in bulk for my offline store, can i get a rebate?
     a- For bulk orders over 10 pieces please contact sales@ledmaskofficial.com 
  • What do I do if I received a defective order? 
    a.-If you received a defective order, please take pictures and notes of defectiveness, send them to support@ledmaskofficial.com and we will take the necessary steps to accommodate you. 

  • How do I make changes to an order I’ve already placed?
    You have 24 hours after your transaction to make any changes to your order. After this time, the order is being fulfilled and cant be changed. Please contact us as soon as possible if you wish to change or add something. 

  • Where are you located?
     a.-We are located in Canada, Ontario. Our main warehouses are located in USA as well as in China.

  • How do I contact your company if my question isn’t answered here?
     a.- If your need to contact us, please use our contact us page with a form. If you are having a hard time simply email us to the following emails: support@ledmaskofficial.com or sales@ledmaskofficial.com 
    We will more than happy to assist you with any questions you may have. 

    LED MASK OFFICIAL
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